Contact Us

Contact Us

No matter how big or small, we are always here to help solve your issue or answer your questions.

Before you contact us, have you read our FAQs? Click here to see if we answer your questions.

Call Us

To speak to a member of our helpful Customer Service team, please call us for free on 03300 947360. or fill in our call back request form

Please note, we receive a large volume of calls every day, and we would hate to be unable to answer your call quickly due to a high demand. Therefore, we recommend you use our ‘Call Back Request’ feature. Here, you can select a time slot that suits you for us to call you back.

Opening Hours

Monday - Friday

08:30 - 17:00






If you don’t have time for a call, try our WhatsApp messaging service. Simply click here, and we will respond to your message as soon as possible. We typically reply within 5 minutes!

Please note, that replies are limited outside opening hours.

We also have a Trade Whatsapp group, where we give plumbers and installers the latest plumbing and heating news, and exclusive access to special offers. Click here to join.

Email Us

Alternatively, please contact us via email. Please carefully select the correct email address for your issue:

For all pre-sale questions such as technical information, expected delivery times, stock availability and any other queries:

For any queries relating to an order you have made:

For all cancellations or returns of an order, please visit our ‘Cancellation and Return Policies’ page or email us at

Call Back Request

Please fill in your details below as well as a time slot and we will get in touch:

Please note, that due to high volumes of calls and requests we may be unable to call you back within your requested time slot.