Delivery Information

As a nation, we have come to expect next day delivery on everything we order online. That’s why we pride ourselves on being the only company in the business to offer Free Next Day Delivery*.

*only available on stocked items, when you spend over £100, excluding selected areas.

Delivery Times

All our deliveries are made by some of the countries most trusted couriers, including Royal Mail and DPD.

Once we have processed your order, you will receive an email or phone call from a member of our team, who will help you to arrange the delivery on a day that suits you. Please note that if you do not reply promptly, then delivery will be made as early as possible, which may be the next day. We will always do our best to cater for your needs, however, for items that come direct from our distribution centers, or are not in stock, we may only be able to provide estimated delivery times.

For most larger sized deliveries, you will receive a call from the courier an hour before the scheduled delivery time.

Next Day Delivery

Unlike any other company in the business, we offer free next day delivery on all our stocked items, when you spend over £100. To be eligible for this service, you must place your order before 1pm on the previous day. Please note, this excludes selected areas, and next day delivery is still available for orders under £100, but you will be charged the standard shipping rate. To find out if your item is eligible for next day delivery, please click on the product page and the estimated shipping time will be displayed below the price.

Delivery Drop Off

It is important to note that we use external shipping couriers. They are responsible for delivering the item(s) to the kerb-side. They are not responsible for delivering items into your home*.

*Please note, for large orders we advise that you seek assistance from friends or neighbors to assist with moving your order, as often the driver will not be able to assist you. Some items may be delivered on a pallet. It is your responsibility to dispose of the pallet, however, we recommend keeping it for the first 14 days in case you need to return your item(s).

Failed Deliveries

In the unlikely event that delivery is attempted when you are not at home, we will contact you by phone and re-book another time that suits you. Please note, there may be a re-delivery charge added at our discretion, which will be reviewed on a case by case basis.

Direct Deliveries from Distribution Centers

To help you receive your items as quickly as possible, parts of your order may be dispatched directly from one of our Plumit distribution centers. If this is the case, you will be contacted directly by them to arrange delivery for the products concerned. Please note, these items will arrive at a different time to products dispatched from our head warehouse. Some distribution centers may take between 2-3 days to deliver items. For more information, please contact us via phone or email by visiting our Contact Us page.

Non-Stocked Items

Some items are ordered into our warehouse especially for your orders. This means they are not available for next day delivery. The estimated delivery time for non-stocked items is 3-5 days. To find out if your item is a non-stocked item, then please visit it’s product page and the estimated delivery time is visible below the price.

For orders that contain a mixture of stock and non-stock items, excluding items delivered directly from distribution centers, we will deliver all items together. We will make you aware of this when we phone or email you to confirm the delivery date. You will be given the option to receive them separately as well, however there may be additional shipping charges.

Shipping Rates

All orders above £100 qualify for free delivery. Orders below that will be charged accordingly:

Order Cost

Shipping Cost

Under £100

£7.99

£100 and Over

Free

Delivery Areas Restrictions

Delivery is available to everyone in the UK, but due to logistical reasons, the next day delivery service is unavailable for people in the following regions.

If you require delivery to any of the areas listed below, there will be a shipping charge automatically added to your order at the checkout, except for locations where the 'Additional Charge' is marked as POA (Price on Ask) *. If this is the case, please contact us via phone on 03300 947360.

*Please note that if you place an order, prior to contacting us, to be delivered to a location where the 'Additional Charge' is marked as POA, then you will be contacted by one of our Customer Service team, who will ask you to pay the additional charge. Your order will not be dispatched until this charge has been paid. In the event of you refusing to pay the additional charge, your order will be cancelled, and you will receive a full refund through your original payment method.

Small Boxes and Parcels

Location

Estimated Delivery Time

Additional Charge

AB31-56

2 days

£20

FK17-21

2 days

£20

IV

2 days

£20

KA

2 days

£20

PA

2 days

£20

PH

2 days

£20

Northern Ireland

2 days

£20

Republic of Ireland

2 days

POA

IM

2-4 days

POA

GY

2-4 days

POA

JE

2-4 days

POA

HS

2-4 days

£20

KW

2-4 days

£20

ZE

2-4 days

£20

Pallets

Location

Estimated Delivery Time

Additional Charge

TR17-20, 26

3-4 days

£40

PA21+

3-4 days

£55

PH19-50

3-4 days

£55

PH1-18

3-4 days

£40

AB10-25

3-4 days

£40

AB30-56

3-4 days

£40

IV1-40, IV52-54, IV63

3-4 days

£40

IV41-51, IV55-56

5-7 days

£55

KW1-14

3-4 days

£40

KW15-17

5-7 days

£140

ZE

5-7 days

£140

DD

3-5 days

£40

HS

5-7 days

£55

KA

5-7 days

£65

BT

3-4 days

£40

Dublin

3-5 days

POA (~£40)

Rest of Eire

3-5 days

POA (~£45)

PO

4-5 days

£40

TR21-25

POA

IM

5-7 days

POA

GY

5-7 days

POA

JE

5-7 days

POA

For more information, please contact us by visiting our Contact Us page.